PRIVACY POLICY

At Dale Print (“we”, “our”, or “us”), located at Shop 1/2870 Albany Highway, Kelmscott, WA 6111, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is reasonably necessary for our business operations, customer service, and the delivery of our print and design services. This may include:

  • Contact Information: Name, business name, postal address, email address, and telephone number.

  • Order Details: Information regarding the products and services you purchase from us (e.g., business cards, signage, promotional materials, funeral stationery).

  • Content and Design Files: Artwork, logos, photographs, text, and other graphic files submitted by you for printing purposes.

  • Website Usage Data: Information collected automatically when you visit our website (https://www.daleprint.com.au/), such as your IP address, browser type, and interaction data via cookies or analytical tools.

2. How We Collect Personal Information

We typically collect personal information directly from you when you:

  • Visit our storefront in Kelmscott, WA.

  • Contact us via phone, email, or the contact form on our website.

  • Place an order for printing or design services.

  • Interact with our social media pages or marketing communications.

3. Purpose of Collection and Use

We use your personal information for purposes including, but not limited to:

  • Providing, managing, and fulfilling your print and design orders.

  • Communicating with you regarding order proofs, updates, pick-up arrangements, or delivery details.

  • Reviewing and checking graphic files for quality assurance prior to print production.

  • Responding to your enquiries, feedback, or support requests.

  • Complying with our legal and regulatory obligations.

4. Disclosure of Personal Information

We respect your privacy and do not sell, rent, or trade your personal information. We may disclose your information to third parties only when necessary to operate our business, such as:

  • Service Providers: Delivery and courier services contracted to ship your completed print orders.

  • Professional Advisers: IT support, accountants, and legal advisors bound by confidentiality obligations.

  • Legal Requirements: When required or authorized by law, or to protect the rights, property, or safety of Dale Print, our staff, or our customers.

5. Security and Storage

We take reasonable steps to ensure that your personal information is stored securely and protected from misuse, interference, loss, unauthorized access, modification, or disclosure. Physical records are kept securely at our premises, and digital records are protected using secure electronic safeguards.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask for corrections if you believe it is inaccurate, incomplete, or out of date. To request access or correction, please contact us using the details below.

7. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us at: